Terms and Conditions

Effective August 12, 2014 | Last Updated January 27, 2022

General Account Rules and Practices

Services provided by Aerocom Broadband Services (Pty) Ltd, including, but not limited to, Internet access, FTP, Telnet, and World Wide Web services, may only be used for lawful purposes. Transmission of any material in violation of any South Africa law is prohibited.

All Aerocom Broadband Services (Pty) Ltd services are for end-use only. It is assumed you will keep Aerocom Broadband Services (Pty) Ltd updated with your current email and cellphone contact information via the client portal. Not receiving email is not a valid reason for system violations or failure to pay fees.

Disclaimer & Liability

Aerocom Broadband Services (Pty) Ltd makes no warranties of any kind, whether expressed or implied. Aerocom Broadband Services (Pty) Ltd takes no responsibility for any damages suffered by you including, but not limited to, loss of data from delays, nondeliveries, or service interruptions caused by our own negligence or your errors.

Bandwidth & Latency

Aerocom Broadband Services (Pty) Ltd reserves the right to institute policies which may restrict, charge or terminate service for excessive use. We consider all connections to be consumer class service unless upgraded to Carrier Class Service. Latency is provided on a "Best Efforts" basis unless stipulated under an SLA.

Suspension & Cancellation

You may request suspension of your account for up to 3 months via email to accounts@aerocom.co.za. Requests for service cancellation are subject to a full calendar month's notice period.

Wireless installation cancellations require at least 24 hours' notice, or a R500 restocking/labor fee will be charged.

Billing & Payment

Account fees are to be paid in advance. Aerocom Broadband Services (Pty) Ltd only bills via Electronic Email. If no payment is received by the expiration date, your account will automatically shut off. Interest will accrue on any unpaid balances.

Acceptance

By signing the Application Form, reading our terms online, or joining via ou